Net Promoter Score Survey Tool is a promoter metrics. It is developed and registered by trademark of Fred Reicheld, Brain and Company.
NPS is a survey tool which defines the customers satisfaction towards the service provided by the company .This was first introduced by Reichheld into his Harward Business Article “The One number you need to grow“.This is a metrics that not only defines company’s performance but also helps in evaluating employee performance, who are the first point of interaction with the customers.
Net Promoter Score Survey is calculated on the basis of the ratings i.e.; the Promoters or the Detractors provided by the customer. This is most crucial tool as it acts as a mirror for the company’s performance, its stability and further growth in the market.
Add subjective or objective question as needed. Trigger more questions for detractors.
Add survey takers in excel format or one at a time
Send reminders to participants through SMS or email etc.
Well defined workflow for Detractor mgmt is inbuilt in the system.
System has built in intelligent and customizable reports and analytics