While implementing a technology initiative is a one-time exercise that ends with the controlled release, sustaining it across the organization is the key to its success. The quality of support services and the response provided to end-users is a major contributor to its acceptance across the organization. AIG Technologies Value Driven Managed Support services strives to provide a high-performance, end-user focused and metrics driven technology support to our customers. We believe in a value-based service delivery through continuous identification of improvement areas and automation opportunities such that the services cost keep reducing over time to reach the optimum value.
Organizations are constantly trying to improve the accuracy of the manual transactions managed; Robotics Process Automation (RPA) phases out human intervention, thus reducing possibility of human errors. Robotic FTEs are deployed into existing transactional systems operating the processes in exactly the same way that human FTEs do today.
Robots can work day and night 24/7, 365 days a year, with no vacation, breaks or attrition. These are not limitation of human FTE, but the benefits of Robotics Process Automation. This leads to reduced cycle time and enhanced productivity.
Robotics allows data and processes to be retained with the Organization implementing it. The robots are programmed to follow the standard operating procedures and hence perform the task in exactly the same way, every single time. In addition, robotic automation also generates extensive audit trails at the ‘keystroke’ level, which provides an extra level of assurance during testing and production.
The robots are the newest digital recruits to the workforce, bringing new skills to help the human workforce do new jobs, reinventing what is possible, and focusing more on the “humanistic” tasks that require interaction, judgement and interpretation with the customer organization. The digital workforce is the essential new co-worker for the digital age, bringing balance to collaboration with people to improve business performance with greater insights and consistency of skills.